Privacy Policy

1. Scope of This Policy

This Privacy Policy applies to:

• Creators
• Agencies and Agency Admins
• Visitors to hoo.be pages
• End users interacting with creator pages
• Individuals who contact us directly

This Policy works together with our Terms of Service. In the event of a conflict, the Terms of Service govern.

2. Information We Collect

We collect information in three primary categories:

A. Information You Provide to Us

You may voluntarily provide:

Account Information

• Name
• Username
• Email address
• Password (encrypted)
• Profile information
• Agency details (if applicable)

Optional Profile Details

• Phone number
• Birthday
• Address
• Contact email
• Social media handles

Payment & Payout Information

• Stripe account details (processed via Stripe)
• Transaction data related to tips, sales, or payouts

Communications

• Emails sent to contact@hoo.be
• Support tickets
• Responses to surveys

Notification Preferences

• Email notification settings
• SMS notification settings

B. Information Collected Automatically

When you use the Service, we may collect:

• IP address
• Device type
• Browser type
• Operating system
• Referring URLs
• Usage behavior
• Page interaction data
• Click-through data
• Session information

We use cookies, pixels, and similar technologies for analytics, fraud prevention, and performance monitoring.

C. Creator Page Visitor Data

When visitors access a hoo.be page:

• We collect anonymized analytics data
• Click tracking data
• Device and browser metadata
• Interaction metrics

We do not collect payment information from visitors directly; payments are processed by Stripe.

3. How We Use Your Information

We use collected data to:

• Provide and operate the Service
• Authenticate users
• Process payouts and tips
• Prevent fraud and abuse
• Improve platform features
• Analyze engagement and performance
• Provide analytics dashboards
• Send transactional emails
• Send optional marketing communications (if opted-in)
• Comply with legal obligations

We may use aggregated and anonymized data for:

• Platform insights
• Marketing materials
• Product improvement
• Industry benchmarking

4. Tips and Payout Data

• Tips and creator payments are processed via Stripe.
• Tips are held for 30 days for fraud protection.
• Payout timing may vary based on Stripe processing.
• We may delay, hold, or cancel payouts for fraud, compliance, or security reasons.
• hoo.be does not store full credit card information.

5. Connected Accounts

Users may optionally connect:

• Instagram
• TikTok
• YouTube

If you connect an account:

• We may access publicly available profile information.
• We may access metrics (e.g., follower count, engagement metrics) as permitted by the platform's API.
• We do not post on your behalf unless explicitly authorized.
• We do not collect or store your social media passwords.

Use of connected accounts is subject to the third-party platform's terms and privacy policies.

We comply with applicable API terms for:

• Meta (Facebook/Instagram)
• TikTok
• Google/YouTube

6. Optional Pixel Integrations

Creators may optionally install:

• Meta Pixel
• TikTok Pixel

If enabled:

• Tracking data may be transmitted directly from the creator's page to the respective platform.
• hoo.be does not control how Meta or TikTok process this data.
• The creator is responsible for ensuring compliance with applicable advertising and privacy laws when using pixels.

7. Analytics & Tracking Tools

We use analytics tools including:

• Microsoft Clarity
• Internal analytics systems
• Third-party advertising tools (if applicable)

These tools may collect behavioral data such as:

• Click heatmaps
• Scroll behavior
• Session replay (where enabled)
• Conversion tracking

Users may disable cookies via browser settings, though this may impact functionality.

8. SMS Communications

If you provide your phone number, you may receive:

• Account notifications
• Security alerts
• Transaction confirmations
• Optional marketing (if consented)

You may opt out of SMS communications at any time via settings or by replying STOP (if applicable).

(Standard message and data rates may apply.)

9. How We Share Information

We do not sell your Personal Information.

We may share information with:

• Stripe (payment processing)
• Cloud hosting providers
• Analytics providers
• Fraud prevention services
• Legal authorities when required
• Successors in the event of merger/acquisition

We may share anonymized, aggregated data with partners.

10. Agency Accounts

If you are managed by an Agency:

• Agencies may access and manage your creator dashboard.
• Agencies are responsible for ensuring they have proper authorization to manage creator accounts.
• hoo.be is not responsible for agency misuse of access.

11. Data Retention

We retain data:

• For as long as your account is active
• As needed to comply with legal obligations
• For fraud prevention and dispute resolution

Deleted accounts may persist in backups for a reasonable period.

12. Your Rights

Depending on your jurisdiction, you may have rights to:

• Access your data
• Correct inaccurate data
• Delete your data
• Restrict processing
• Data portability
• Withdraw consent

Requests can be sent to: contact@hoo.be

13. Children's Privacy

The Service is not directed at children under 13.

We do not knowingly collect information from children under 13. If discovered, such data will be deleted.

14. International Users

If you access the Service outside the United States:

• Your data may be transferred to and processed in the United States.
• By using the Service, you consent to this transfer.

15. Security

We implement reasonable security safeguards.

However, no system is completely secure. You use the Service at your own risk.

16. California & U.S. State Privacy Rights

If applicable, residents of certain states (e.g., California, Virginia, Colorado) may have specific rights under state privacy laws.

Requests may be submitted to: contact@hoo.be

17. Changes to This Policy

We may update this Privacy Policy periodically.

We will update the effective date at the top of this page.

Continued use of the Service constitutes acceptance of the updated Policy.

18. Contact Us

If you have questions about this Privacy Policy:

FNL Technologies, Inc.

Email: contact@hoo.be

Address: 5 Sanger Circle, Dover, MA 02030